Order cancellation
ORDER CANCELLATION
Unfortunately we can NOT guarantee a cancellation can be made but If you just passed your order,contact us, we will try our best to locate your order and make the cancellation. Once you pass your order, we have an automated system that helps us to put your order in production in less than 6 hours after placing the order. To cancel your order please contact us in writing within 6 Hrs. of placing orders. Please note that there is a Rs.75/- cancellation fee for system transactions.
If we were unable to cancel your order, while the product arrives, you have seven (7) days to send it back to us. On returned items and exchanges, a store credit will be issued to you. A store credit is a unique gift card number that is emailed to you. You can use it towards any future purchase on https://je.edha.kart.johariengineering.in or any of our affiliated websites. A store credit expires after one year. We will provide store credit for the product value, without the shipping fees. Contact us for return procedure. Please note that some restrictions apply on final sales and some products for hygiene reasons, are not taken back for refunds.
CANCELLATION POLICY
We process all orders THE NEXT MORNING to ensure you receive your order as quickly as possible.
For this reason, any cancellations must be submitted via email to info@johariengineering.in within 24 hours from the time the customer places the order. We have an automated system that assists us in processing orders within 24 hours, and we need to cover the system transaction fee, which will be charged to the customer in case of cancellation.
Please note that once the allotted time has passed, we are unable to process the cancellation due to our automated process, making it nearly impossible for us to cancel orders in time.
